To qualify for wholesale purchases, you must be a valid retail business and by agreeing to our terms and conditions you certify that you are such. You are only authorized to sell through the retail store that you have listed. Secondary stores, as well as website and online sales must receive prior written approval.
All orders must be placed, purchased and paid in full via our website before stock is sent. No stock will be kept on hold.
All wholesale prices are GST inclusive
We require a minimum spend of $1000 on each order placed. Orders placed less than this amount may be rejected and not sent.
We do not accept cancellations on orders as we have limited Stock On Hand. Once your order is paid for and processed through the website that stock is immediately taken from inventory and picked and packed.
For domestic orders within Australia, shipping charges will be added at checkout. The retailer incurs the shipping costs. A standard flat rate of $50 per order will be applied for domestic shipping within Australia.
Orders being sent to New Zealand may incur higher freight charges. Customers ordering from NZ may place their order and will be charged the $50 flat fee at checkout after which, our team will manually send an invoice for the remaining freight charges based on the weight of their order. Once this has been paid the order will be dispatched. Freight must be paid in full within 24hrs otherwise the order will be automatically cancelled and added back into stock.
By placement of an order you agree to the terms and conditions of the Bird & Kite PTY LTD trading agreement and wholesale Ts & C’s. If for any reason you do not agree with and accept all the terms and conditions of this Agreement, you should discontinue using this Site for purposes of purchasing Merchandise.
Stockists may sell the product for the RRP as set by Bird & Kite. Stockists may not sell the product for more or less than the provided RRP price unless discounted during standard, industry recognised sale periods.
Bird & Kite reserves the right to run sales at any time. Generally, we do not run sales on the newest deliveries or most current stock (unless it is within an industry standard sale period) however, once a new delivery is launched we may put previous deliveries on sale.
BASIS OF SALE - Direct sale from B & K to stockist. No other representative of 3rd party has Authorisation to sell our products on our behalf.
We strive to coordinate a non-competitive environment among our stockists by selling to stockists that are a reasonable distance from each other. We may reject a wholesale request based on this preferring stockists who back the brand and order the deepest in on particular geographical location.
OUT OF STOCK- Generally if stock is unavailable to purchase online then it means it is out of stock. However, if you are interested in placing an order on an out of stock item, please contact our team on firstname.lastname@example.org as we may be able to produce to order in some cases or help you in some way.
All imagery owned by Bird & Kite including content provided by influencers on behalf of the brand or imagery pulled from our social media accounts may be posted or re-posted provided BIRD & KITE is tagged and credited.
Feel free to share with us your self generated content featuring Bird & Kite and we will be happy to share to our social platforms tagging and crediting your store provided your content is on brand.
HAND MADE, ARTISAN CRAFTED PRODUCTS
Bird & Kite products are artisan crafted using ancient manufacturing processes such as hand batch dyeing, hand, silk screen printing, hand cut fabric, hand operated looms, hand stitched details and buttons etc. Dyed and printed fabrics are naturally dried in the sun. Changes in temperature and weather conditions can impact the strength of dyeing and printing colours. There may be small imperfections or inconsistencies from one garment to the next due to the hand made aspect of our production. We consider these imperfections to be what makes each garment unique and special rather than to be considered as faults. In supporting slow fashion, our customer base understands and appreciates this as we hope that our stockists also will. Thank you for supporting slow fashion.
Items purchased may not be returned for change of mind, failure to on-sell or due to changing room wear and tear.
Returns for faulty goods are accepted within 7 days of delivery only.
Returns for faulty items must be requested and approved via our online returns portal. Stock returned directly to our warehouse without prior approval from us via our online returns portal will be sent back to the stockist and freight costs invoiced.
Customers may receive a credit in the form of a gift card on approved faulty item returns.
How do I request a return?
You are able to submit a return via ourReturns Portal. Once your return has been approved,(you will receive an email confirmation), you then need to send the item(s) back to us with a copy of your approval email, or a CLEAR reference to your order number to the address provided. PLEASE NOTE: Returns must be received by our warehouse within 7 days of your order request having been approved.
Once our team receive the items they will be checked by our QC staff for faults, general condition or reason for return. A credit may not be issued until our QC team have checked the items and a legitimate reason for return has been confirmed.
AUSTRALIAN & NEW ZEALAND STOCKISTS SHIPPING & DISPATCH
AUSTRALIA: Shipping charges will be automatically added at checkout. The retailer incurs the shipping costs. A standard flat rate of $50 per order will be applied for domestic shipping within Australia.
NEW ZEALAND: Orders being sent to New Zealand incur higher freight charges. Customers ordering from NZ may place their order and will be charged the $50 flat fee at checkout after which, our team will manually send an invoice for the remaining freight charges based on the weight of their order. Once this has been paid the order will be dispatched. Freight must be paid in full within 24hrs otherwise the order will be automatically cancelled and added back into stock.
We reserve the right to alter our. SHIPPING & HANDLING prices at any time if shipping and handling costs go up on our end.
DISPATCH LEAD TIMES: Typically we pack and dispatch orders within 1 - 2 business days and sometimes the same day. During a busy holiday season it may longer but this is unusual. If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.
SHIPPING LEAD TIMES:Domestic orders are shipped via australia post express. Orders to NZ are shipped via DHL.Delivery generally takes around 1 - 3 working days for domestic orders once dispatched. For orders shipped to New Zealand 3 - 5 working days once dispatched. **Pending any holiday related delays. Bird & Kite is not able to control the delivery time frame once we have dispatched to a 3rd party Courier service.
How can I track my order?
Once dispatched, you will be sent an email from Bird & Kite with your tracking number and a link to click to track the status of your order and estimated delivery. With this link you are free to track your parcel at your own convenience, at any time using the online tracking service. Please check your SPAM folder if you are having trouble locating this email.
I have received a tracking link but I have not received my order within reasonable time. What can I do?
If your item has been dispatched and you have received a tracking link, Please contact the shipping provider directly. You can find this on your shipping confirmation email next to your tracking number is the logo of the company responsible for delivering your package to you and they will have the most up to date information for your package. Contacting us directly about your tracking will only take more time(As we are not the shipping company).
COPYRIGHT & INTELLECTUAL PROPERTY
All of the designs, products, and content within and any materials made available on the website are the sole property of Bird & KITE PTY LTD. The website, designs, products, images and content within are protected by copyright and intellectual property law and may not be reproduced in any form without the express written consent of BIRD & KITE PTY LTD. You hereby agree not to reprint, post, or copy(including electronic or digital scans) any photography, sales materials, or product designs without the advance, express written consent of BIRD & KITE PTY LTD. Bird & kite imagery and content may be posted on social media providing the brand is credited and tagged.
PRE - ORDER Ts & C’s
Important: Our estimated dispatch date is thedispatch date from our warehouse. Please note, dispatch date is an estimation only, and is subject to delivery services from country of manufacture outside of our control. From time of dispatch, delivery times are subject to third party delivery services.
*Please note that if you are ordering an item that is on Pre-Order AND an item that is currently in stock you will be charged a higher flat rate to account for us sending your order as two separate shipments. Stock on Hand will be sent immediately and pre-order items will be send at a later date.
I have ordered something on Pre-Order, when will it be shipped?
The dispatch dates are listed at the top of the description of each pre-purchase product. Please note that these dates are estimates ONLY and do not include any festive holiday delays, pandemic and/or any other delays which are outside of our control.
I have changed my mind, can I cancel my pre-order?
Pre- purchased items may be cancelled within 24 hours from time of original purchase for a refund. After 24 hour hours, no cancellations will be accepted.
I want to swap an item in my order that is on Pre-Order, can I do this?
We are not able to swap pre-purchased items with another style. You may request to cancel the order for a full refund. This will allow you to jump online and purchase the desired style separately. Cancellation requests must be within 24 hours of time of purchase.
Can I change a size or colour after I've ordered?
We are not able to change a size in your pre-purchase order once you have placed it. You may request to cancel the order for a full refund. This will allow you to jump online and purchase the desired style separately. Cancellation requests must be within 24 hours of time of purchase and no stock will be held.
I've forgotten what the estimated dispatch date is for my pre-order. Where can I find this information?
Please click through to the product that you purchased on the website and you will find the estimated dispatch date mentioned at the top of the product. This is an estimate only.
MERCHANTABILITY AND MISREPRESENTATIONS
The Wholesale Buyer agrees that makes no warranty, express or implied, as to the merchantability of BIRD & KITE PTY LTD products. The Wholesale Buyer also agrees that BIRD & KITE PTY LTD is not liable for any misuse or misrepresentations of the goods by the Wholesale Buyer or the final retail purchaser or consumer, and indemnifies BIRD & KITE PTY LTD for any legal actions that emanate or arise from such actions.
Any personal information that you provide to us including your name, address, telephone number and email address will be treated confidentially and will not be released, sold or rented to any entities or individuals outside of BIRD & KITE PTY LTD. BIRD & KITE PTY LTD does not collect or record any credit card details you may provide when purchasing products from the BIRD & KITE PTY LTD website.
This is a legal contract and agreement(“Agreement”) between you and BIRD & KITE PTY LTD. By accessing, browsing, and using this website www.birdandkite.com(“Site”) to purchase garments and other products(“Merchandise”), you(i) acknowledge that you have read, understood, and accepted the terms and conditions of this Agreement, and(ii) agree that such terms and conditions are a legal contract by which you are bound and which govern the purchase of Merchandise by you from BIRD & KITE PTY LTD.
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