EXCHANGES, RETURNS & SHIPPING T'S & C'S
Your happiness is our goal.
We want you to love your Bird & Kite and feel beautiful wearing it. If for any reason you are not satisfied with your online purchase we will be happy to accept a return or exchange of any full priced items within 14 days of placing your online order. Please note that we cannot accept returned items that have been worn / tags removed. Should this be the case, your items will be returned to you and a refund not processed. Please DO NOT return items to us without contacting us first. We will not accept these returns and the items will be returned to Sender.
Please note: There is no refund or exchange on sale items.
Please note our T & C's and processes for returns below:
We are happy to advise that, for the most part, our delivery lead times have not been effected for domestic orders and some International orders. Our distribution and courier partners have been doing an amazing job navigating new challenges during COVID-19.
Whilst the cases of delayed deliveries have been low, we have experienced some delays outside of our control. Some orders may experience delays in deliveries. International orders may experience more delays than domestic orders. We thank you in advance for your understanding during these challenging times.
If you have any concerns about your parcel, please contact our customer care team at email@example.com
so that we may assist you further.