EXCHANGES, RETURNS & SHIPPING T'S & C'S

Bird & Kite fashion

YOUR HAPPINESS IS OUR GOAL.

We want you to love your Bird & Kite and feel beautiful wearing it. If for any reason you are not satisfied with your online purchase we will be happy to accept a return or exchange of any full priced items within 14 days of placing your online order. Please note that we cannot accept returned items that have been worn / tags removed. Should this be the case, your items will be returned to you and a refund not processed. Please DO NOT return items to us without contacting us first. We will not accept these returns and the items will be returned to Sender. 

Please note: There is no refund or exchange on sale items.

The customer can either receive a refund for full priced items less shipping or store credit less the shipping for item purchased on sale. Purchases using a promo, discount, coupon code are considered sale items.
 

Please note our T & C's and processes for returns below:

RETURNS ON FULL PRICED ITEMS T & C'S: 

  • Items must be returned within 14 days from date of purchase
  • Shipping costs for both sending and returning of items are at the customer’s expense unless the item is faulty. 
  • While we are so happy to be able to offer FREE SHIPPING on all orders of $250 or over to our Australian customers, we can not however, refund this amount when an item is returned. Please note that a flat fee of $10 will be deducted from your refund payout should you wish to return your unworn Bird & Kite item. Shipping costs for both sending and returning of items are at the customer’s expense unless the item is faulty.
  • Customer can either be refunded the value of the return less the original shipping costs or issued a store credit less the value of the original shipping costs.
  • We do not offer clothing exchanges. Only exchange for store credit.
  • Please note that free shipping is only offered to orders of $250 or more. If by returning your item your order value is reduce to zero or below this amount you will be charged shipping costs and will be refunded the the value of the return LESS shipping costs.
  • Purchases using a promo, discount, coupon code issued by us are considered sale items. Please see below on returns on items purchase using a discount code.

RETURNS ON SALE ITEMS T & C’s:

  • We will not issue refunds or exchanges on sale items. Customers will be issued a store credit less the shipping costs.
  • Items must be returned within 14 days from date of purchase
  • shipping costs for both sending and returning of items are at the customer’s expense unless the item is faulty.
  • Please note that free shipping is only offered to orders of $250 or more. If by returning your item your order value is reduce to zero or below this amount you will be charged shipping costs and will be issued a store credit for the the value of the return LESS shipping costs.
  • Purchases using a promo, discount, coupon code are considered sale items. 

Here’s how to return or your item:

  • To request a return or exchange you please contact us within 7 days of receiving your order online onhello@birdandkite.com. Once you have made contact with us, our customer service team will reply to you with a return address within 48 hrs.
  • In your email, please provide your name and order number and specify your reason for return. If the item is faulty, please outline a description of the fault and attach a photo. You will be asked to print our return & exchange form and fill this out when returning your item to us. 
  • The item needs to be returned within 7 days of us making contact with you. 
  • The return item needs to be sent via a trackable method. Please retain your tracking number in the case of a missing parcel. We will not be held responsible for any lost packages sent to us for a return.
  • Postage costs for sending and returning of items are at the customer’s expense unless the item is faulty.
  • A refund of the cost of the item will be issued, via original payment method, once we receive the item in original, unworn condition with tags attached minus any shipping costs that Bird & Kite has paid. 
  • Our customer service team will handle return requests and particulars with you via email.
Everybody's happy!

DOMESTIC SHIPPING

We offer free shipping on all order values of $250 or over.
  • Order values of $249 or less will incur a flat rate of $10 shipping cost 
  • Please note that free shipping is only offered to orders of $250 or more. If by returning your item your order value is reduce to zero or below this amount you will be charged shipping costs and will be refunded or issued store credit for the the value of the return LESS shipping costs. 
  • Please allow 1-2 working days for order packing and dispatch of your order.
  • Once shipped, delivery generally takes 2 – 5 working days for domestic orders.
  • All items are issued with a tracking number. Once your order has been sent you will be sent an email from Bird & Kite with a delivery status and tracking number. You are then free to track your parcel at your own convenience, at any time using the online tracking service - Simply click the link we will provide.
  • In the event your parcel has not reached you within 5 working days from dispatch, please email us atinfo@birdandkite.com so we may be of assistance in tracing your parcel.
  • All delivery services are a 3rd Party service. We will offer as much assistance as is possible in locating missing parcels, however, we are subject to the delivery service terms and conditions once the item has been sent.
  • While we are so happy to be able to offer FREE SHIPPING on all orders of $250 or over to our Australian customers, we can not however, refund this amount when an item is returned. Please note that a flat fee of $10 will be deducted from your refund payout should you wish to return your unworn Bird & Kite item.

INTERNATIONAL SHIPPING

We offer free shipping on all order values of $250 or over
  • Order values Of $249 or less will incur a flat rate of $10 shipping cost 
  • Please note that free shipping is only offered to orders of $250 or more.If by returning your item your order value is reduce to zero or below this amount you will be charged shipping costs and will be refunded or issued store credit for the the value of the return LESS shipping costs. 
  • Delivery generally takes around 7-18 days(7-10 business days).
  • Any further taxes or import duties incurred during delivery to certain countries are at the expense of the customer. Bird & Kite are not able to estimate these costs. Please check your own countries import limits.
  • All items are issued with a tracking number. Once your order has been sent you will be contacted by us via email with a delivery status and tracking number. You are then free to track your parcel at your own convenience, at any time, using the online tracking service from the link we will provide you with.
  • In the event your parcel has not reached you within 21 days, please email us at hello@birdandkite.com so we may be of assistance in tracing your parcel.
  • All delivery services are a 3rd Party service. We will offer as much assistance as is possible in locating missing parcels, however, we are subject to the delivery services’s terms and conditions once the item has been sent.

PRE-PURCHASE and PRE-ORDER T’s & C’s.

Thank you so much for your pre-purchase order! We are so excited to have this dress made especially for you. Please note our T's & C's for pre-purchase and pre-order items.
 

DELIVERY DATES

  • Dispatch dates can be found at the top of the description of each pre-purchase product. 
  • Dispatch dates are an estimate only. Covid related delivery delays, outside of our control, dependant.

RETURNS

  • Reorders purchased at full recommended retail price are able to be returned as per the conditions of our standard returns policy. Please check our standard Returns conditions.  
  • Items must be returned within 14 days from dispatch from our warehouse.
 

CHANGES TO YOUR ORDER

SWAPPING - We are not able to swap pre-purchased items with another style. You may request to cancel the order for a full refund. This will allow you to jump online and purchase the desired style separately. Cancellation requests must be within 24 hours of time of purchase.
 
CHANGE OF SIZE - We are not able to change a size in your pre-purchase order once you have placed it. You may request to cancel the order for a full refund. This will allow you to jump online and purchase the desired style separately. Cancellation requests must be within 24 hours of time of purchase.
 
CANCELLATIONS - Pre- purchased items may be cancelled within 24 hours from time of original purchase for a refund.  After 24 hour hours, no cancellations will be accepted.

FIRST TIME SUBSCRIBERS DISCOUNT

First time subscribers will receive a one time use, 10% off discount code to enjoy at any time of their choice. The code has no expiry date.

  • If shoppers Opt out or forget to use their code on their first purchase we are not able to remove the 10% from their order after the fact. The good news is that the code has no expiry date and can be used on their next purchase or any purchase of their choice.
  • Items purchased using a first time subscribers discount code are not able to return their item for a refund. As per our standard returns policy, items purchased at a discount are able to return for store credit under the conditions of our T's & C's.
  • COVID-19 SHIPPING UPDATE

    We are happy to advise that, for the most part, our delivery lead times have not been effected for domestic orders and some International ordersOur distribution and courier partners have been doing an amazing job navigating new challenges during COVID-19. 
     
    Whilst the cases of delayed deliveries have been low, we have experienced some delays outside of our control. Some orders may experience delays in deliveries. International orders may experience more delays than domestic orders. We thank you in advance for your understanding during these challenging times.
    If you have any concerns about your parcel, please contact our customer care team at hello@birdandkite.com so that we may assist you further.

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      BIRD & KITE FITTING & SIZE

       

      AUS

      US

      EURO

      BUST (in cm)

      WAIST (in cm)

      HIPS (in cm)

      XXS 6 2 32 79-80 61-62 85-86
      XS 8 4 34 81-83 63-65 87-89
      S 10 6 36 86-88 68-70 92-94
      M 12 8 38 91-93 73-75 97-99
      L 14 10 40 96-98 78-80 102-104
      XL 16 12 42 101-103 83-85 107-109
      ISABELLA | PART 2
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