EXCHANGES, RETURNS & SHIPPING T'S & C'S

Your happiness is our goal.

We want you to love your Bird & Kite and feel beautiful wearing it. If for any reason you are not satisfied with your online purchase we will be happy to accept a return or exchange of any full priced items within 14 days of placing your online order. Please note that we cannot accept returned items that have been worn / tags removed. Should this be the case, your items will be returned to you and a refund not processed. Please DO NOT return items to us without contacting us first. We will not accept these returns and the items will be returned to Sender. 

Please note: There is no refund or exchange on sale items.

The customer can either receive a refund for full priced items less shipping or store credit less the shipping for item purchased on sale. Purchases using a promo, discount, coupon code are not considered sale items.
 

Please note our T & C's and processes for returns below:

RETURNS ON FULL PRICED ITEMS T & C'S: 

  • Items must be returned within 14 days from date of purchase
  • Shipping costs for both sending and returning of items are at the customer’s expense unless the item is faulty. 
  • While we are so happy to be able to offer FREE SHIPPING on all orders of $250 or over to our Australian customers, we can not however, refund this amount when an item is returned. Please note that a flat fee of $10 will be deducted from your refund payout should you wish to return your unworn Bird & Kite item. Shipping costs for both sending and returning of items are at the customer’s expense unless the item is faulty.
  • Customer can either be refunded the value of the return less the original shipping costs or issued a store credit less the value of the original shipping costs.
  • We do not offer clothing exchanges. Only exchange for store credit.
  • Please note that free shipping is only offered to orders of $250 or more. If by returning your item your order value is reduce to zero or below this amount you will be charged shipping costs and will be refunded the the value of the return LESS shipping costs.
  • Purchases using a promo, discount, coupon code issued by us are considered full priced items. 

RETURNS ON SALE ITEMS T & C’s:

  • We will not issue refunds or exchanges on sale items. Customers will be issued a store credit less the shipping costs.
  • Items must be returned within 14 days from date of purchase
  • shipping costs for both sending and returning of items are at the customer’s expense unless the item is faulty.
  • Please note that free shipping is only offered to orders of $250 or more. If by returning your item your order value is reduce to zero or below this amount you will be charged shipping costs and will be issued a store credit for the the value of the return LESS shipping costs.
  • Purchases using a promo, discount, coupon code arenot considered sale items. 

Here’s how to return or your item:

  • To request a return or exchange you please contact us within 7 days of receiving your order online onhello@birdandkite.com. Once you have made contact with us, our customer service team will reply to you with a return address within 48 hrs.
  • In your email, please provide your name and order number and specify your reason for return. If the item is faulty, please outline a description of the fault and attach a photo. You will be asked to print our return & exchange form and fill this out when returning your item to us. 
  • The item needs to be returned within 7 days of us making contact with you. 
  • The return item needs to be sent via a trackable method. Please retain your tracking number in the case of a missing parcel. We will not be held responsible for any lost packages sent to us for a return.
  • Postage costs for sending and returning of items are at the customer’s expense unless the item is faulty.
  • A refund of the cost of the item will be issued, via original payment method, once we receive the item in original, unworn condition with tags attached minus any shipping costs that Bird & Kite has paid. 
  • Our customer service team will handle return requests and particulars with you via email.
Everybody's happy!

DOMESTIC SHIPPING

We offer free shipping on all order values of $250 or over.
  • Order values of $249 or less will incur a flat rate of $10 shipping cost 
  • Please note that free shipping is only offered to orders of $250 or more. If by returning your item your order value is reduce to zero or below this amount you will be charged shipping costs and will be refunded or issued store credit for the the value of the return LESS shipping costs. 
  • Please allow 1-2 working days for order packing and dispatch of your order.
  • Once shipped, delivery generally takes 2 – 5 working days for domestic orders.
  • All items are issued with a tracking number. Once your order has been sent you will be sent an email from Bird & Kite with a delivery status and tracking number. You are then free to track your parcel at your own convenience, at any time using the online tracking service - Simply click the link we will provide.
  • In the event your parcel has not reached you within 5 working days from dispatch, please email us atinfo@birdandkite.com so we may be of assistance in tracing your parcel.
  • All delivery services are a 3rd Party service. We will offer as much assistance as is possible in locating missing parcels, however, we are subject to the delivery service terms and conditions once the item has been sent.
  • While we are so happy to be able to offer FREE SHIPPING on all orders of $250 or over to our Australian customers, we can not however, refund this amount when an item is returned. Please note that a flat fee of $10 will be deducted from your refund payout should you wish to return your unworn Bird & Kite item.

INTERNATIONAL SHIPPING

We offer free shipping on all order values of $250 or over

  • Order values Of $249 or less will incur a flat rate of $10 shipping cost 
  • Please note that free shipping is only offered to orders of $250 or more.If by returning your item your order value is reduce to zero or below this amount you will be charged shipping costs and will be refunded or issued store credit for the the value of the return LESS shipping costs. 
  • Delivery generally takes around 7-18 days(7-10 business days).
  • Any further taxes or import duties incurred during delivery to certain countries are at the expense of the customer. Bird & Kite are not able to estimate these costs. Please check your own countries import limits.
  • All items are issued with a tracking number. Once your order has been sent you will be contacted by us via email with a delivery status and tracking number. You are then free to track your parcel at your own convenience, at any time, using the online tracking service from the link we will provide you with.
  • In the event your parcel has not reached you within 21 days, please email us at hello@birdandkite.com so we may be of assistance in tracing your parcel.
  • All delivery services are a 3rd Party service. We will offer as much assistance as is possible in locating missing parcels, however, we are subject to the delivery services’s terms and conditions once the item has been sent.

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    BIRD & KITE FITTING & SIZE

     

    AUS

    US

    EURO

    BUST (in cm)

    WAIST (in cm)

    HIPS (in cm)

    XXS 6 2 32 79-80 61-62 85-86
    XS 8 4 34 81-83 63-65 87-89
    S 10 6 36 86-88 68-70 92-94
    M 12 8 38 91-93 73-75 97-99
    L 14 10 40 96-98 78-80 102-104
    XL 16 12 42 101-103 83-85 107-109
    Dolce Vita Bird & Kite Dress